After Sales Manager – Spare Part
Our client is one of the leading providers in the international commercial vehicle industry.
Responsibilities:
Technical Workshop support:
- Service Support Truck and Bus (technical support and advice)
- Support and advice company’s center with the implementation of after sales spare part standards (priority setting, quality assurance, creation of transparency)
- Evaluate service network quality (audit)
- Advise compay’s center in the definition of standards, tools and processes
- Technical 1st Level Support Bus and Truck
- Data files
Service Marketing
- Service marketing (competition analysis, potential analysis, benchmarks)
- Service strategy regarding measures for market development, turnover, profit, campaigns
- Company’s Service products
- Advice and marketing of service products (calculation repair and maintenance contracts)
- Controlling of repair- and maintenance contracts (WRV) across different company’s centers
- Handling of audits for repair- and maintenance contracts
- Clearing warranty claims
- Initiate and monitor implementation /use of central After Sales: Guidelines; Tools; Processes (e.g. dialogue reception)
Qualification:
- Bachelor Degree or higher in engineering and/or business economics
- Thai Nationality, preferably age above 40 years old.
- Minimum 5 years in related job and tasks
- Good command in English (German is a plus)
Qualified Candidates should email an updated word-formatted English resume to
Shortlisted candidates will be contacted.
